Systems Engineer/Pre-Sales Engineer

MonitoringLabs is a start-up IT company looking to build a strong team of like-minded individuals who are passionate and eager to play a significant role in building a successful company.

Our firm is looking for a Systems Engineer/Presales Engineer to join our team and help grow our IT product offerings (managed services, cloud, hosting, etc.). The ideal candidate for this position will have strong knowledge of servers, storage, security, and IT solutions.

● Answer customer support calls and emails
● Work support tickets to completion and update knowledge base accordingly
● Oversee the monitoring of client systems and networks
● Assist in creating scripts to automate issue resolution
● Work closely with sales team to understand client requirements and provide technical proposals and pitches to clients
● Provide technical consultation to prospective and existing clients as needed
● Source and coordinate with distributors/suppliers to provide services to meet clients’ needs
● Work closely with distributors/suppliers for new technology and product pricing updates
● Perform other duties as required

Skills and Qualifications:
● Bachelor’s Degree in Information Technology, Computer Engineering or related field required
● Experience in system engineering and IT support required
● Experience in IT pre-sales is a plus
● Experience working with a start-up company would be preferable
● Good command in English (written and verbal)
● Systems certifications (Microsoft, Linux, etc) are a plus
● Network knowledge is a plus.
● Strong IT solutions knowledge
● Strong communication and presentation skills
● Proactive, fast-learner, self-learner, and has a can-do attitude

How to apply
If you are up to the next challenge in your career and possess the necessary qualifications and experience, please forward your resume to [email protected] or submit your application below